For the purposes of these Terms:

• "Course Materials" means all slides, handouts, recordings, workbooks, assessments, templates, software, and other content made available to participants in connection with the Training.
• "Live Training" means scheduled instructor-led courses delivered in person or via virtual classroom at specified dates and times.
•  "Participant" means the individual named by the Customer as the attendee of the Training.
• "Self-Paced Training" means pre-recorded on-demand digital training content and related resources.
• "Custom Training" means bespoke training programmes delivered at the Customer's premises or via a dedicated session.
• "Business days" means Monday to Friday, excluding public holidays observed in the State of Hesse, Germany.

2.1 The presentation of Training on our website does not constitute a binding offer but an invitation to submit an offer (invitation ad offerendum).

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2.2 By submitting a booking via our website, email, or signed order form, you make a binding offer to enter into a contract.

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2.3 The contract is concluded upon our written booking confirmation (email is sufficient) or upon commencement of performance, whichever is earlier.

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2.4 For Custom Training, the contract is concluded upon mutual signature of a statement of work or training service agreement.

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2.5 We reserve the right to decline any booking at our reasonable discretion, in particular where capacity is exhausted, prerequisites are not met, or where we have grounds to believe the booking is fraudulent or abusive.

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• All prices are quoted in euros (EUR) and are net of value-added tax (VAT) unless expressly stated otherwise. Statutory VAT will be added at the applicable rate where due.
• For intra-Community B2B supplies, the reverse-charge mechanism applies where the Customer provides a valid VAT identification number and the statutory requirements are met.
• Unless otherwise agreed in writing, fees are payable in full within fourteen (14) calendar days of the invoice date, without deduction.
• For Live Training and Self-Paced Training booked via our website, payment is due at the time of booking via the payment methods offered at checkout.
• For Custom Training, payment terms are as set out in the applicable statement of work. In the absence of specific terms, we may require a deposit of up to 50% of the agreed fee upon contract conclusion.
• In the event of late payment, we are entitled to charge default interest at the statutory rate (§ 288 BGB). The assertion of further damages caused by default remains reserved.
• The Customer may offset counterclaims only if they are undisputed or have been finally adjudicated. A right of retention may be exercised only insofar as it is based on the same contractual relationship.

4.1. We will deliver the Training with due care and diligence, in accordance with generally recognised professional standards and the description published at the time of booking.
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4.2 We reserve the right to make reasonable changes to the content, structure, schedule, venue, or delivery mode of the Training where this does not materially affect the overall scope and quality of the Training. Material chan ages will be communicated to the Customer in good time, and the Customer may cancel the booking free of charge in such cases.

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4.3 We may substitute the named trainer with another suitably qualified trainer where necessary. The pedagogical quality and content of the Training will not be materially affected.

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4.4 Training sessions begin and end at the times stated in the booking confirmation. Participants are expected to arrive punctually; late arrival does not entitle the Customer to a refund or an extension of the session.

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4.5 For virtual Live Training, the Participant is responsible for ensuring a suitable internet connection, hardware, and software environment. We will communicate the technical requirements in advance.

5.1 Where we state prerequisites for a Training (e.g., prior knowledge, qualifications, or roles), the Customer is responsible for ensuring that the Participant meets them.

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5.2 We reserve the right to exclude Participants who clearly do not meet the stated prerequisites. No refund is owed where exclusion is due to the Participant's failure to meet prerequisites of which the Customer had been informed.

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5.3 Unless otherwise stated, Training is intended for adults (persons aged 18 or over). Minors may attend only with prior written consent of a legal guardian and with our express approval.

The substitution of Participants, rescheduling, and cancellation of Training are governed by our Cancellation and Refund Policy, which forms an integral part of these Terms

7.1 All Course Materials are protected by copyright and other intellectual property rights and are owned by Amalia or its licensors.

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7.2 Upon payment of the applicable fees, the Customer and the named Participant are granted a non-exclusive, non-transferable, non-sublicensable licence to use the Course Materials solely for the Participant's personal internal learning purposes and for the duration stated in the product description (or, if none is stated, for twelve (12) months from the date of access).

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7.3 The licence does not permit:

• reproduction, distribution, public display, or publication of the Course Materials, in whole or in part, by any medium;
• modification, translation, adaptation, or creation of derivative works;
• sharing access credentials or granting third parties access to the Course Materials;
• commercial use, including resale, sublicensing, or use in the delivery of competing training services; or
• use of the Course Materials to train, fine-tune, or develop artificial intelligence or machine-learning models.

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7.4 Any feedback, suggestions, or improvement ideas you provide in connection with the Training may be used by us without restriction and without obligation to compensate you.

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8.1 Unauthorised audio, video, or photographic recording of Live Training sessions by Participants is prohibited.

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8.2 We may record Live Training sessions for quality assurance, internal training, or subsequent provision as Self-Paced content. Where identifiable Participants appear in such recordings, we will obtain their prior consent or anonymise the recording in accordance with applicable data protection law.

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8.3 For in-person events, photography or filming by us for marketing purposes will only take place with the prior information and, where legally required, consent of those depicted.

9.1 Participants are expected to conduct themselves professionally and respectfully towards trainers, other participants, and Amalia staff at all times.

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9.2 We reserve the right to exclude, without refund, any Participant whose conduct is disruptive, harassing, discriminatory, threatening, or otherwise materially interferes with the delivery of the Training or the learning experience of others.

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9.3 For in-person Training at third-party venues, Participants must comply with the applicable venue rules and health and safety requirements.

10.1 Where a Training includes a certificate of completion or participation, the certificate will be issued in the name of the Participant upon fulfilment of the stated completion criteria (e.g., attendance, assessment, or practical exercises).

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10.2 Certificates issued by Amalia confirm participation in or completion of the relevant Training; they do not constitute a formal academic qualification unless expressly stated.

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10.3 Where third-party certifications are referenced (e.g., accredited programmes), the terms and requirements of the relevant issuing body apply in addition to these Terms.

11.1 Information exchanged during the Training that is marked as confidential, or that a reasonable recipient would understand to be confidential given its nature and the circumstances of disclosure, is to be treated as confidential by both parties.

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11.2 This obligation does not apply to information that is :

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• publicly available without breach of a confidentiality obligation,
• independently developed without reference to the confidential information, or
• required to be disclosed by law or by a competent authority.

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11.3 For Custom Training and engagements where separate confidentiality agreements (NDAs) have been concluded, those agreements prevail.

12.1 We process personal data in accordance with the General Data Protection Regulation (GDPR), the German Federal Data Protection Act (BDSG), and our Privacy Policy, which is available on our website.

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12.2 Where the Customer provides us with personal data of Participants or other third parties, the Customer warrants that it has the necessary legal basis to do so and that the affected individuals have been duly informed.

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12.3 Where we act as a processor on behalf of the Customer (e.g., for Custom Training involving Customer-specific personal data), the parties will enter into a separate data processing agreement (Auftragsverarbeitungsvertrag) pursuant to Art. 28 GDPR.

13.1 Virtual Live Training and Self-Paced Training may be delivered via third-party platforms (e.g., Microsoft Teams, Zoom, or a learning management system). The terms and privacy policies of the relevant platform provider apply to the Customer's and Participant's use of those platforms.

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13.2 We are not liable for interruptions, outages, or defects of third-party platforms that are beyond our reasonable control.

14.1 We warrant that the Training will be performed with reasonable skill and care and in accordance with the description published at the time of booking.

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14.2 In the event of a material defect in performance, the Customer must notify us promptly in writing and give us a reasonable opportunity to remedy the defect (e.g., by re-running the affected session or portion thereof).

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14.3 Statutory warranty rights of consumers remain unaffected.

15.1 We are liable without limitation for damages arising from injury to life, body, or health caused by a breach of duty by us, our legal representatives, or our vicarious agents; for damages caused by intent or gross negligence; and where mandatory statutory liability applies (in particular under the German Product Liability Act).

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15.2 For damages caused by ordinary negligence, we are liable only insofar as a material contractual obligation (cardinal duty, i.e., an obligation the fulfilment of which is essential to the proper performance of the contract and on whose observance the Customer regularly relies) has been breached. In such cases, our liability is limited to the foreseeable damage typical for this type of contract.

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15.3 Any further liability for damages caused by ordinary negligence is excluded.

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15.4 The above limitations of liability apply equally to breaches of duty by our legal representatives and vicarious agents.

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15.5 Liability for loss of profit, loss of revenue, loss of anticipated savings, or indirect or consequential damages is excluded to the extent permitted by law.

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15.6 The Customer is responsible for independently verifying and validating any conclusions, recommendations, or deliverables produced during or arising from the Training before applying them in a regulated, safety-critical, or production context.

16.1 Neither party is liable for delays or failures in performance caused by events beyond its reasonable control, including but not limited to natural disasters, epidemics or pandemics, acts of war or terrorism, strikes, labour disputes, government orders, or substantial failures of public infrastructure ("Force Majeure").

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16.2 During a Force Majeure event, the affected party's obligations are suspended for the duration of the event. If a Force Majeure event persists for more than sixty (60) calendar days, either party may terminate the affected contract in writing; fees already paid for undelivered services will be refunded in accordance with the Cancellation and Refund Policy.

17.1 Contracts for single Training events end upon delivery of the Training and settlement of all outstanding fees.

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17.2 Contracts for Self-Paced Training end upon expiry of the licence period.

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17.3 The right of both parties to terminate for cause (außerordentliche Kündigung aus wichtigem Grund) pursuant to § 314 BGB remains unaffected.

18.1 We may amend these Terms with effect for the future where such amendments become necessary due to changes in law, court rulings, or changes to our product offering, and where the amendments do not materially disadvantage the Customer.

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18.2 Amendments will be communicated to the Customer in text form at least six (6) weeks before they take effect. If the Customer does not object within this period, the amendments are deemed accepted. We will specifically inform the Customer of this consequence in the notification.

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18.3 The version of these Terms published on our website at the time of booking applies to that booking.

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, mandatory provisions of the law of their habitual residence remain unaffected.

For Customers that are merchants (Kaufleute) within the meaning of the German Commercial Code (HGB), legal persons under public law, or special funds under public law, the exclusive place of jurisdiction for all disputes arising from or in connection with these Terms is Frankfurt am Main, Germany. We are also entitled to bring an action at the Customer's place of business.

These Terms are provided in English and, where applicable, German. In the event of discrepancies between the two language versions, the German version prevails for Customers habitually resident in Germany or with a place of business in Germany; the English version prevails in all other cases, unless otherwise agreed in writing.

The European Commission provides a platform for online dispute resolution at https://ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Amendments and supplements to these Terms must be made in text form (including email). This also applies to any waiver of the written-form requirement itself.

Should any provision of these Terms be or become invalid or unenforceable, in whole or in part, the validity of the remaining provisions remains unaffected. The invalid or unenforceable provision shall be replaced by a valid provision that comes closest to the economic intent of the parties.